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Home Comfort Specialist Academy

The OBJECTIVE of this overall program

To provide information to “students” that will give them the confidence in addressing consumers’ energy concerns of today and ways to offer solutions to those concerns. Some modules will be offered as “stand alone” while other modules will be a series of presentations that should be taken as prerequisites before proceeding to the next module.

Anticipated Audience for this program

This program is designed for the non-technical HVAC sales person who needs just enough technical information so they can become more than just an order taker and become a Home Comfort Specialist who is comfortable listening and addressing his customer’s energy needs.

Customer Service professionals and technicians will also benefit from this program.

Proposed Length of time to receive a Certificate of Completion for this program:

Overall length of time is 4-5 full days over an 18 month period. Classes will be delivered in a classroom setting, online and at our convention.

Costs

The costs will be modest for this professional development program.

Instructors

We will use a variety of instructors to include those that are very talented in their areas.

To get started

Visit our Online Learning Center, where several classes were presented.

 

Topics that will be included in the program:

Comparing the Total Cost of Operating the Appliance.
  • Losses – on cycle; off cycle
  • Efficiencies
  • AFUE
Selling High Efficient Equipment
  • Hydronics
  • Warm Air
  • Domestic Hot Water
Heat Gain and Heat Loss
The Sales Process
  • Marketing
  • Prospecting
  • Referrals
  • Leads
  • Proposals
Customer Relations


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Education Spotlight

OESP's Home Comfort Specialist Academy

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